4 March 2010


Valued FE Dealer:

Franklin Electric Co., Inc. and Franklin Electric Australia Pty Ltd ("Franklin Electric"), would like to bring to your attention a concern that has arisen with respect to the product label of our Pumptec product. We want to do the best we can to meet your dealership's needs and to help keep consumers safe. This letter asks for your dealership to take specific actions as soon as possible.

Franklin Electric has recently learned that in certain applications, the product label (shown below) may curl up on the edges, which could cause exposure of the infrared ("IR") window and associated 230v electrical circuitry.

Pumptec 1 2010-03-Pumptec -upgrade -DEALERS-AU2

This concern applies to Pumptec motor controllers with model number 580 002 0600 and date codes 06F45 through 09L45 (June 2006 through November 2009). Our records show that you purchased at least one unit bearing these model numbers and date codes.

Franklin Electric will notify the Minister for Competition Policy and Consumer Affairs of its concerns regarding the Pumptec as well as the steps involved in this voluntary recall.

Please note that Franklin Electric Australia Pty Ltd have received no reports of the product label curling in Australia. However, we are acting now as a precautionary safety measure.


Pumptec Repair Kit Instructions.pdf